Watch Out for Online Hotel Booking Scams
In our commitment to providing an exceptional experience for our guests, Eco Diver India Private Limited, including its subsidiaries Eco Diver, Eco Villa, and Havelock.co.in, wishes to bring to the attention of all tourists who book accommodations through Makemy Trip and Agoda.
It has come to our attention that there may be a misunderstanding regarding the inventory sharing and payment connections with Makemy Trip and Agoda. We want to clarify that we do not have any inventory sharing arrangements with Makemy Trip or Agoda. Furthermore, we do not have any payment connections with these companies for taking bookings on our behalf.
This notice serves as a crucial alert to all our esteemed guests. We want to emphasize that booking our properties through Makemy Trip and Agoda may result in inconvenience, as we do not have control over the reservation process through these platforms. We regret to inform you that we will not be able to provide rooms for bookings made through these channels.
To ensure a seamless and trouble-free experience, we strongly advise against booking our properties through Makemy Trip and Agoda. Instead, we encourage guests to make reservations directly through our official websites: www.havelock.co.in, www.andamanecovilla.com, or through trusted platforms like Airbnb and Stay Flexi.
Please be aware that any dealings with companies other than those mentioned above will be solely your responsibility among the parties involved. Eco Diver India Private Limited and its subsidiaries will not be liable for any issues arising from bookings made through Makemy Trip, Agoda, or other travel agents.
For guests who have already made bookings through Makemy Trip, Agoda, or other travel agents, we sincerely apologize for any inconvenience this may cause. Unfortunately, we are unable to communicate directly with those who booked through these platforms. However, we encourage you to reach out to us if you have any concerns or need assistance with future reservations.
We appreciate your understanding and cooperation in this matter. Our priority is to ensure that our guests have a delightful and stress-free stay with us, and we look forward to serving you through our official channels.
if you have already made a booking through Makemy Trip or Agoda and would like to address the situation, here are steps you can take:
- Contact Us:
- Reach out to us via WhatsApp at +95319-12345 or send an email to info@havelock.co.in.
- Provide your booking details, including reservation number and dates.
- Check Availability:
- In your communication, inquire about the availability of rooms for your desired dates directly through our official channels.
- We will promptly check the availability and provide you with the relevant information.
- Request a Refund:
- If there is a mismatch between the booking platforms and our availability, and you wish to cancel your reservation, kindly request a refund.
- Clearly communicate our stance on bookings through Makemy Trip and Agoda. You can share the link to the notice we have provided, explaining our current situation and the limitations we face with reservations made through these platforms.
Please note that our team is dedicated to addressing your concerns and facilitating a smooth booking experience in Eco Villa . We appreciate your cooperation and understanding in this matter. If you encounter any challenges during this process, do not hesitate to reach out to us for further assistance.