TERMS & CONDITIONS, BOOKING, CANCELLATION & RESCHEDULING POLICY

Eco Villa Palm Beach Resort
Eco Diver India Private Limited

Last Updated: 22 September 2026

Welcome to Eco Villa Palm Beach Resort and Eco Diver India.

These Terms & Conditions apply to bookings made directly through our website, including accommodation, scuba diving, scuba certification courses, activities and combined dive-and-stay packages.

We have designed our booking policy to provide guests with maximum flexibility when travel plans change, while allowing us to manage room inventory, dive schedules, instructors and other operational commitments.

By making a booking or payment through our website, you acknowledge that you have read and accepted these Terms & Conditions.

1. DIRECT BOOKING

Bookings made through havelock.co.in are direct bookings with Eco Villa Palm Beach Resort / Eco Diver India Private Limited.

We are not acting as an intermediary for another hotel or resort.

Depending on the product purchased, your booking may include:

Accommodation
Scuba diving
Scuba certification
Dive equipment
Training
Breakfast
Harbour transfers
Water activities
Other inclusions specifically mentioned on the product or booking confirmation

The exact inclusions applicable to your booking are those displayed on the relevant product page and confirmed in your booking confirmation.

2. BOOKING CONFIRMATION

A booking becomes confirmed after:

The required payment has been successfully received; and
Eco Villa / Eco Diver has issued a booking confirmation.

A customer entering information on the website or reaching the payment page does not by itself guarantee a reservation.

Customers are responsible for checking their confirmation and informing us immediately if any information is incorrect.

3. PRICES

All prices are displayed in Indian Rupees (INR) unless otherwise stated.

The applicable price is the price displayed at the time the booking is made for the selected:

Package
Occupancy
Number of students/guests
Dates
Room category
Activities
Other selected options

Promotional prices, coupon codes and special packages may have specific conditions.

4. PAYMENT

Payment may be made through the payment methods made available on our website.

Where EMI, credit-card offers, bank offers or other payment facilities are displayed, approval and eligibility are determined by the relevant bank, card issuer or payment provider.

Eco Villa does not guarantee approval of EMI or credit facilities.

Customers should never provide their OTP, PIN, CVV or banking password to any staff member.

5. CUSTOMER INFORMATION

Customers must provide accurate information, including where applicable:

Full name
Mobile number
WhatsApp number
Email address
Number of guests
Number of scuba students
Arrival date
Departure date
Ferry/flight details
Other information requested during booking

Incorrect or incomplete information may affect our ability to provide accommodation, transfers, diving or other services.

6. ACCOMMODATION

The room category, occupancy, number of nights and inclusions are determined by the booking selected and confirmed.

Room allocation is subject to availability.

Minor differences in room appearance, furnishings or layout may occur from photographs shown on the website.

Early check-in and late check-out are subject to availability and may involve additional charges.

7. OUR 3-YEAR RESCHEDULING POLICY

CHANGE YOUR TRAVEL PLANS? YOUR BOOKING DOES NOT HAVE TO BE LOST.

One of the benefits of booking directly with Eco Villa is our long-term rescheduling facility.

Where the booking is eligible for rescheduling, customers may request to move their stay to a new date within 3 years from the original check-in date.

This is subject to:

Availability
Applicable booking conditions
Room availability
Seasonal rates
Special-event rates
Any difference in accommodation price

If the new dates cost more

If the new dates have a higher applicable rate, the customer will pay the difference in price.

If a higher room category is selected

If the customer chooses a higher room category during rescheduling, the applicable upgrade difference will be payable.

If the new dates have a lower rate

Any reduction in price will be handled according to the applicable booking conditions and will not automatically be treated as a cash refund.

Important

Rescheduling does not guarantee the same room, rate or availability as the original booking.

We recommend requesting a date change as early as possible.

8. HOW TO REQUEST RESCHEDULING

Customers should contact us through the official contact details provided on their booking confirmation.

The request should include:

Booking number
Guest name
Original booking dates
Requested new dates
Contact number

Our reservation team will check availability and advise the applicable rate difference, if any.

A new date is considered confirmed only after Eco Villa confirms the rescheduled booking.

9. ACCOMMODATION CANCELLATION POLICY

Our cancellation policy is designed to provide both flexibility and protection for confirmed room inventory.

Cancellation more than 30 days before check-in

Customers may request:

Option A — Reschedule

Move the booking to another available date within 3 years from the original check-in date, subject to the applicable conditions.

Option B — Cancellation and Refund

Where a refund is applicable, the value of one night’s accommodation will be retained as the cancellation charge, and the remaining eligible amount will be processed according to the booking conditions.

Any separately identified non-refundable payment or service charges will also be treated according to the terms applicable to the booking.

10. CANCELLATION 15–30 DAYS BEFORE CHECK-IN

For cancellations made between 15 and 30 days before check-in:

The booking may be subject to a 50% cancellation charge.

Alternatively, where eligible, the customer may request to reschedule the booking within 3 years, subject to availability and any applicable price difference.

11. CANCELLATION WITHIN 15 DAYS

Bookings cancelled within 15 days of the scheduled check-in date are generally non-refundable.

However, customers may request rescheduling within 3 years.

Rescheduling remains subject to:

Availability
Applicable room rates
Seasonal pricing
Room category availability
Any other applicable conditions

12. ONE-NIGHT CANCELLATION CHARGE

Where the applicable cancellation conditions provide for a refund, one night’s accommodation value may be retained as the cancellation charge.

For example:

If a customer has a 4-night booking and the applicable booking value is ₹40,000:

Booking value: ₹40,000
One-night cancellation charge: applicable one-night value
Remaining eligible amount: processed according to the applicable refund conditions.

The exact amount will depend on the room category, dates and rate booked.

This condition does not apply where the booking has a separate promotional or non-refundable condition that was clearly disclosed at the time of purchase.

13. PROMOTIONAL & DISCOUNTED BOOKINGS

Special promotional rates, coupon rates and heavily discounted packages may have different cancellation conditions.

If a rate is specifically identified as non-refundable, the amount paid will normally not be refundable.

However, where permitted under the applicable booking conditions, we may allow the customer to reschedule the booking within 3 years, subject to availability and any applicable price difference.

This is one of the benefits of booking directly with us.

14. NO-SHOW

If a guest does not arrive for the confirmed booking and has not contacted us in advance, the booking may be treated as a no-show.

No-show bookings are generally non-refundable.

Where operationally possible, Eco Villa may consider a rescheduling request within 3 years, subject to availability and applicable conditions.

Rescheduling after a no-show is not automatic and must be approved by our reservation team.

15. FERRY, FLIGHT & TRAVEL DELAYS

Travel to the Andaman Islands depends on airlines, ferries, sea conditions, ports and government authorities.

Eco Villa is not responsible for:

Flight delays
Flight cancellations
Ferry delays
Ferry cancellations
Port closures
Weather-related transportation disruption
Government restrictions
Other transportation problems outside our reasonable control

If your travel is disrupted, please contact us immediately.

Where possible, we will assist with rescheduling your accommodation within the 3-year rescheduling period, subject to availability and applicable price differences.

We strongly recommend appropriate travel insurance for flights, ferries and other travel arrangements.

16. SCUBA DIVING & ACTIVITY BOOKINGS

Scuba diving and marine activities depend on:

Weather
Sea conditions
Visibility
Tides
Dive-site conditions
Safety requirements
Equipment availability
Instructor/divemaster availability
Government or local authority requirements

Safety always takes priority.

The qualified dive professional responsible for the operation may modify, postpone or cancel a dive where conditions are considered unsafe.

17. SCUBA CERTIFICATION COURSES

Scuba certification courses are subject to the requirements of the applicable certification agency and the course selected.

Students must:

Complete the required training
Complete required skills
Follow instructor instructions
Meet applicable medical requirements
Complete required academic requirements
Participate in the required dives

Payment for a certification course does not guarantee certification if the student does not successfully complete the course requirements.

Additional training, dives or services may involve additional charges where applicable.

18. MEDICAL & DIVING FITNESS

Customers participating in scuba diving must provide accurate information regarding their medical and diving fitness.

Where a medical examination or medical clearance is required, the participant must obtain the necessary clearance before diving.

Eco Diver may postpone or refuse participation where a qualified dive professional determines that participation is not appropriate from a safety perspective.

Safety decisions are made to protect the participant and the dive team.

19. SCUBA COURSE & ACTIVITY RESCHEDULING

Where a scuba course or activity needs to be changed by the customer, we will try to accommodate a new date subject to:

Instructor availability
Course schedule
Dive-site availability
Equipment availability
Accommodation availability
Certification requirements

For combined accommodation + course packages, accommodation and diving components may have different operational requirements.

The applicable conditions will be communicated for the particular package.

20. WEATHER-RELATED DIVING CANCELLATION

If Eco Diver determines that diving cannot safely be conducted because of weather or sea conditions, the activity may be postponed or modified.

Where possible, we will provide:

An alternative date;
An alternative suitable activity; or
A refund for an affected activity that cannot reasonably be rescheduled, subject to the applicable package conditions.

A safety-related decision not to conduct a dive does not constitute a failure to provide the service.

21. GOVERNMENT / NATURAL DISASTER / FORCE MAJEURE

Events outside our reasonable control may affect accommodation, diving or travel arrangements.

These may include:

Cyclones
Severe weather
Natural disasters
Earthquakes
Tsunami warnings
Government restrictions
Port closures
Ferry suspension
Civil disturbance
Public emergencies
Other events beyond reasonable control

Where such circumstances affect a booking, we will make reasonable efforts to assist with rescheduling within the available 3-year period, subject to operational feasibility.

22. HARBOUR TRANSFERS

Harbour pickup and drop-off are included only where specifically stated in the applicable booking or package.

Customers should provide accurate arrival and departure information in advance.

If incorrect or late travel information prevents us from providing the scheduled transfer, any additional transfer may be chargeable.

23. PACKAGE BOOKINGS

A package may combine several services, such as:

Accommodation + Scuba Course + Equipment + Breakfast + Transfers

Each component may have different operational conditions.

Where a package is rescheduled, the availability and pricing of each component may need to be reconfirmed.

If the new dates have a higher applicable package rate, the customer will pay the difference.

24. COUPONS & SPECIAL OFFERS

Coupon codes and promotional offers are subject to their stated conditions.

Unless specifically stated otherwise:

Coupons cannot be exchanged for cash.
Coupons cannot be transferred after use.
Only one promotional offer may apply to a booking where specified.
Promotional rates may have different cancellation conditions.

The ECO10 accommodation coupon, for example, is applicable only according to the conditions displayed with that offer.

25. GUEST CONDUCT

Guests must respect:

Other guests
Staff
Local communities
Resort property
Marine life
The natural environment

Illegal drugs and prohibited substances are strictly prohibited.

Damage caused intentionally or through negligence may be charged to the responsible guest.

Guests must follow resort rules and instructions provided by staff.

26. MARINE CONSERVATION

Eco Villa and Eco Diver support responsible marine tourism and conservation.

Guests participating in diving or marine activities must not:

Touch coral unnecessarily
Break or damage coral
Collect coral
Collect marine animals
Remove shells or marine organisms where prohibited
Feed marine life without permission
Dispose of waste in the sea
Damage marine habitats

Guests must follow the instructions of our dive professionals.

27. PERSONAL BELONGINGS

Guests are responsible for their personal belongings and valuables.

Customers should use the available secure storage facilities where provided.

Eco Villa is not responsible for loss or damage to personal property except where liability cannot lawfully be excluded.

28. PHOTOGRAPHY & VIDEO

Photography and video may be taken during diving, activities and events.

Where photographs or videos are intended for promotional use, appropriate permission will be obtained where required.

Customers may contact our team if they have concerns about promotional use of identifiable photographs or videos.

29. REFUNDS

Where a refund is approved, it will normally be processed through the original payment method.

The time taken for the refund to appear in the customer’s account depends on the relevant bank, card issuer or payment provider.

Payment processing charges or other non-refundable charges will be treated according to the conditions applicable to the booking.

Where a customer chooses rescheduling instead of cancellation, the booking value will be applied to the new reservation according to the applicable rescheduling conditions.

30. WEBSITE INFORMATION

We make reasonable efforts to keep our website information accurate and current.

Prices, availability, photographs, room descriptions and activity schedules may change.

A booking becomes binding according to the information and price confirmed at the time of booking.

31. PRIVACY & CUSTOMER INFORMATION

Information provided during booking may be used for:

Processing reservations
Payment processing
Customer communication
Harbour transfers
Accommodation services
Scuba diving and certification
Customer support
Legal and regulatory requirements

We take reasonable measures to protect customer information.

32. CUSTOMER SUPPORT & COMPLAINTS

If you experience a problem during your stay or activity, please contact our team as soon as possible.

We strongly encourage guests to report problems while they are still at the property, so that we have an opportunity to investigate and resolve the issue.

Eco Villa Palm Beach Resort

Eco Diver India Private Limited

Govind Nagar, Swaraj Dweep (Havelock Island)
South Andaman, Andaman & Nicobar Islands, India

Website: havelock.co.in

Email: info@havelock.co.in

For booking-related matters, please use the contact details provided in your booking confirmation.

33. GOVERNING LAW

These Terms & Conditions are governed by the laws applicable in India.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction in the Andaman & Nicobar Islands, subject to applicable law.

34. ACCEPTANCE

By completing a booking through our website, the customer confirms that:

The information supplied is accurate;
The selected product/package has been reviewed;
The applicable cancellation and rescheduling conditions have been understood;
The customer agrees to these Terms & Conditions; and
For scuba activities, the customer agrees to follow all safety instructions given by qualified dive professionals.